Home Programs About Blog Contact Register Now →
60 years of workplace performance excellence

The Experts in Knowledge Transfer
and Workplace Performance

A Global Leader in train-the-trainer and instructional design programs — live, virtual, and built to transform how your organization learns.

Next session
Instructional Techniques for the Virtual Classroom
Coming soon · Online · Microsoft Teams
Register →
Certification
Microsoft Certified Trainer (MCT) Pathway
FKA is an approved MCT provider
Learn more →
60+
Years
600K
Trained
2,000+
Organizations
Trusted by
Oracle PG&E Scotiabank Allied Solutions ArcelorMittal Canon FedEx Pfizer GE HealthCare Siemens Healthineers KLA Lennox Government of Canada AAA Enbridge Suncor Oracle PG&E Scotiabank Allied Solutions ArcelorMittal Canon FedEx Pfizer GE HealthCare Siemens Healthineers KLA Lennox Government of Canada AAA Enbridge Suncor
"
Virtual training in our team has blossomed thanks to the techniques and best practices from your training.
★★★★★
Nadime
Siemens Healthineers
Our programs

Four pillars of workplace performance

Modular, expert-led programs you can take individually or combine into a full learning & performance certification path.

Delivery & Facilitation
Instructional Techniques for the Virtual Classroom
Master live online facilitation — participant engagement, platform tools, and production techniques for virtual learning environments.
Instructional Design
Designing Instruction Online
Apply proven instructional design models to create engaging, performance-based online learning experiences that drive measurable results.
Performance Improvement
Needs Identification & Performance Analysis
Identify true performance gaps before designing solutions — connect learning initiatives directly to business outcomes.
Evaluation & Validation
Evaluating Training Effectiveness
Apply the Kirkpatrick evaluation model to demonstrate measurable ROI and validate the impact of your learning initiatives.
Upcoming public schedule

Upcoming Public Programs

Live, instructor-led programs delivered online via Microsoft Teams. All times Eastern.

May
27
May 27 – Jun 24, 2026 · Online · Microsoft Teams
$2,899
+ applicable taxes
Program Guide ↓ Register
Jun
1
Jun 1 – Jun 10, 2026 · Online · Microsoft Teams
$2,899
+ applicable taxes
Program Guide ↓ Register
Jun
2
Jun 2 – Jun 4, 2026 · Online · Microsoft Teams
$2,499
+ applicable taxes
Program Guide ↓ Register
Jul
13
Jul 13 – Jul 16, 2026 · Online · Microsoft Teams
$899
+ applicable taxes
Program Guide ↓ Register
Sep
1
Sep 1 – Sep 10, 2026 · Online · Microsoft Teams
$2,899
+ applicable taxes
Program Guide ↓ Register
Sep
15
Sep 15 – Sep 17, 2026 · Online · Microsoft Teams
$2,499
+ applicable taxes
Program Guide ↓ Register
Sep
21
Sep 21 – Sep 24, 2026 · Online · Microsoft Teams
$1,200
+ applicable taxes
Program Guide ↓ Register

Need a program not listed? We offer custom scheduling for groups of 5 or more.

Contact Us for Custom Scheduling
Why FKA

The standard for train-the-trainer

For six decades, organizations have trusted FKA to build the internal capability of their learning and performance teams.

Performance-based design

Every FKA program is built on the premise that training must drive measurable workplace performance — not just seat time.

Post-learning sustainment

All participants receive a complimentary one-year expert hotline and a live transfer coaching session 2–3 weeks after the program.

Expert facilitators

All programs are delivered by seasoned practitioners with decades of real-world L&D experience — not academics or generalist trainers.

Proven results

Over 600,000 professionals across 2,000+ organizations have applied FKA methodologies to improve training quality and business outcomes.

Virtual-first expertise

FKA pioneered virtual training delivery long before it became a necessity. Our ITVC program is the definitive standard for online facilitation.

Certification pathways

FKA programs lead to recognized industry certifications including CTT+ and Microsoft Certified Trainer (MCT) designation.

What participants say

5-star learning experiences

Join thousands of professionals who have transformed how they design and deliver training.

★★★★★
"5 Stars! This was the best course I have taken in years! It matched the actual business need that I have!"
B
Brad
IBM
★★★★★
"Virtual training in our team has blossomed thanks to the techniques and best practices from your training."
N
Nadime
Siemens Healthineers
★★★★★
"By far the best instructor I've ever had the pleasure of learning from. Well Done!"
M
Mike
Charon Systems
★★★★★
"Fabulous. Best workshop I've ever attended."
H
Heather
US Dept. of Commerce, NOAA
★★★★★
"I was very impressed with the professionalism of the instructor — there was no time wasted, we were exposed to lots of meaningful information."
I
Ingrid
PWGSC
★★★★★
"Outstanding. Everyone in my training dept has nothing but great things to say. I feel better equipped to do my job."
M
Mark
CIGNA
About FKA

Canada's performance improvement consultancy since 1965

Friesen, Kaye and Associates has been the trusted partner for learning and performance professionals across every major industry. Our consulting services identify, design, deliver, and evaluate learning initiatives that create real, sustainable change.

Performance Improvement
Instructional Design
Delivery & Facilitation
Evaluation & Validation
Consulting Services
MCT Certification
Learn About FKA
60
years of expertise
Latest from FKA

Insights for L&D professionals

View All Posts →
L&D Insights
Instructional Design
The Performance Gap: Why Training Fails Without a Needs Analysis
Most training failures aren't design failures — they're diagnosis failures. Here's how to identify the real performance gap before you build a single slide.
April 20265 min read
Virtual Delivery
Virtual Facilitation
10 Engagement Techniques That Actually Work in Virtual Classrooms
After a decade of virtual facilitation, here are the techniques FKA instructors rely on to keep participants present, engaged, and learning.
March 20267 min read
Performance
Evaluation
Moving Beyond Level 1: A Practical Guide to Kirkpatrick Levels 3 & 4
Smile sheets measure satisfaction. Level 3 and 4 evaluation measures whether learning actually changed behavior and delivered business results.
March 20266 min read
Ask our AI assistant