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Delivery & Facilitation

Instructional Techniques Online

Master live facilitation — participant engagement, classroom tools, and more techniques for face-to-face learning environments.

View Dates & Register Program Guide ↓
Online - MS Teams
6 Sessions - 2 - 2.5 hours each
from
+ applicable taxes
Upcoming Sessions
Online · Microsoft Teams · All times Eastern
Sep 15
Sep 15 – Sep 17, 2026 · Online · Microsoft Teams · 6 sessions
$2,499
Register →
Need a custom session? Contact us →
Program Guide ↓
“I have to say that Friesen, Kaye and Associates provided one of the most complete training experiences that I have had in a long time, from pre-material to the material/ information during the program, to post information. I will look for opportunities to use you again.”
★★★★★
Kim
Air Canada
Program Overview

Instructional Techniques Online

This award winning Instructional Techniques program is simply the finest Train-the-Trainer workshop available. Developed in conjunction with the acknowledged standards for instructional excellence, it is the cornerstone for: Microsoft Certified Trainer (MCT) certification, and FKA’s Professional Instructor certification. The program is facilitated online consisting of six (6) 2 hour live facilitated sessions. This program is ideal for the traditional instructors responsible for transferring skill and knowledge in a classroom-based, face-to-face environment. This program is facilitated virtually, and in the context of implementing a systematic learning process in a face-to-face environment. The focus is on you in this dynamic program. You will develop your classroom facilitation skills by delivering two separate lessons based on content from your own environment. You’ll receive oral and written feedback from our skilled program leaders and receive recordings of your lessons for personal viewing and future reference. Your FKA, CTT+ certified, instructor will model the instructor competencies while you’ll enjoy the program from the learner’s and instructor’s perspective.

Aussi disponible en Français – Atelier sur les techniques d’enseignement

También disponible en español – Taller de técnicas de enseñanza!

Who Should Attend

Is this program right for you?

  • New trainers, instructors and facilitators who require concepts and techniques to deliver learning programs.

  • Learning and line managers who are responsible for evaluating the quality of professional instructional staff.

  • Trainers, instructors and facilitators seeking certification: CompTIA CTT+ Classroom Trainer, MCT or FKA’s Professional Faciliator.

  • Experienced trainers, instructors and facilitators seeking a systematic approach to course delivery.

Key Benefits

What you will gain

  • Learn from the best instructors in the industry.

  • Small classes ensure you get individual attention and expert feedback.

  • Establish a solid grounding in the basics and build your confidence and skills from there.

  • Immediately start using all the practical techniques you will need to be successful back on the job.

  • Receive a comprehensive manual that supports effective adult learning during training and will be a valuable reference back on the job.

  • Receive Complimentary Post-Learning Sustainment.

Program Objectives

What you will be able to do

  • Integrate the principles of adult learning into delivery.

  • Use learner-centered lesson objectives.

  • Conduct application activities to confirm the achievement of lesson objectives.

  • Apply the Systematic Learning Process to  delivery.

  • Apply motivational strategies during training.

  • Implement a variety of presentation methods.

  • Use questions to draw on learners’ knowledge and experience.

  • Respond to learners’ questions using four different methods.

  • Use instructional media to clarify content and maximize retention.

  • Incorporate relevant examples.

  • Test for understanding using questioning techniques.

  • Interpret the four stages of learning.

  • Give and receive constructive feedback.

  • Identify strategies to handle difficult situations.

  • Demonstrate effective verbal and non-verbal behavior.

  • Organize and sequence content to maximize learning.

  • Improve delivery skills through application and feedback.

  • Plan continued self-development as an instructor.

Content Outline

What the program covers

  • International Board of Standards for Training, Performance and Instruction (ibstpi) Instructor Competencies

  • The Importance of Introductions

  • Adult Learning Principles

  • Objectives and Assessments

  • Systematic Learning Process

  • Presentation

    • Instructional Process

    • Initial and Ongoing Motivation

    • Information Transfer

    • Interactive Instruction

    • Questioning Techniques

    • Demonstrations

    • Examples

    • Test for Understanding

  • Application (Hands-on and Brains-on Practice)

  • Feedback

  • Handling Difficult Situations

  • Verbals and Non-Verbals

  • Organizing and Sequencing Information

Practice Lessons

  • Learners each present one practice lesson per day

References

  • Action Verbs

  • Lesson Plans

  • Systematic Learning Process Checklist

  • Pre-Course Preparation

    • Checklists

    • Classroom Layouts

  • Communication Skills

    • Interpreting Non-Verbal Behavior

    • Eye Contact

    • Voice and Language

  • Media / Training Aids

    • Guidelines for Using Media Effectively

    • Guidelines for Designing Presentation Slides

★ 2 practice lessons
Register Now
Online · Microsoft Teams
Sep 15
Sep 15 – Sep 17, 2026 · Online · Microsoft Teams · 6 sessions
$2,499
Register
+ applicable taxes · Secure online registration
Need a custom session?
We deliver this program for groups of 5 or more at your convenience.
Contact Us →
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